“Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes,” writes author and prominent business-world thinker Daniel Pink. “Not only is empathy hard to outsource and automate, but it makes the world a better place.”
A lovely thought. But new research suggests it isn’t always true.
A paper just published in the journal Personality and Social Psychology Bulletin provides evidence that feelings of empathy toward a distressed person can inspire aggressive behaviour.