Someone is screaming in your face at the top of their lungs. Or ranting angrily and you can’t get a word in edgewise. Or maybe they’re sobbing so hard you can barely understand what they’re saying.
We’ve all been there. These situations don’t happen a lot (thank god) but we all feel helpless when they do. And because they’re rare we don’t ever seem to get better at handling them.
Problem is, these moments are often critical because they’re usually with people we care about.